Frequently Asked Questions about The Joint Commission Connect

What is The Joint Commission Connect?
The Joint Commission Connect is a secure extranet website to The Joint Commission.

How do I access The Joint Commission Connect?
The Joint Commission Connect is only accessible to those with a valid log in ID and password. If you are an accredited or certified health care organization, or an organization seeking Joint Commission accreditation/certification, you should contact your account executive for access assistance. If you do not know who your account executive is, call 630-792-3007. The first time you login to Joint Commission Connect you will be required to change your password and to submit an e-mail address of the person responsible for access and use of the account.

By using Joint Commission Connect and providing and accessing information online on Joint Commission Connect you are agreeing to be bound by the Joint Commission's online Terms of Use, which include our legal disclaimers and a link to our copyright policy. The Joint Commission's online Terms of Use will be available to you upon accessing Joint Commission Connect.

How secure is Joint Commission Connect?
At the Joint Commission, we understand that security is important to you and we've taken steps to ensure your information is protected. We will continue to take reasonable and appropriate measures to secure Joint Commission Connect and all information stored within Joint Commission Connect. That's why we require all users to have a valid log in ID and password to gain access to Joint Commission Connect.

We have taken careful measures to prevent the loss, misuse and alteration of your information. Once received, your information is stored behind a firewall. Other than Joint Commission employees, only users to whom you have assigned a log in ID and password will have access to your information. All Joint Commission employees are aware of our privacy and security policies. Your information is only accessible to those employees who need access to perform their work.

My organization is not currently accredited/certified by The Joint Commission; can I access Joint Commission Connect?
No. Access is restricted to accredited/certified organizations or to those seeking accreditation/certification. For more information about becoming accredited/certified see Achieve the Gold Seal.